Pandora's Puzzle Boxes
  Fun for All Ages!

  Puzzle Boxes From Around The World

Puzzle Boxes Shopping Cart View Cart or Checkout

Puzzle Boxes
from Japan

Puzzle Boxes
from Turkey

Puzzle Boxes
from India

Puzzle Boxes
from the USA

Puzzle Boxes
from Poland

Puzzle Boxes
from Costa Rica

Secret Book
Boxes

Wild West
Puzzle Boxes


Ordering and Shipping Info




Which Puzzle Box Should I Buy?

For help deciding which Puzzle Box to purchase, please see our Puzzle Box Shopping Guide to compare our different types of puzzle boxes.

Free Shipping?  What's the Catch?

Free Standard Shipping to U.S. addresses is included with each order -- no minimum, no catch! Standard Shipping is most often via U.S. First Class or Priority Mail, occasionally via Federal Express Ground Service. Standard Shipping to Canada is a flat US$25.00; Standard Shipping to all other countries is a flat US$45.00.

How Long Before I Receive My Order?

In most cases, your order will be shipped within one business day of receiving it. Standard Shipping via U.S. Mail usually arrives 2 - 5 days after the shipping date. Occasionally, we may ship your order via Federal Express Ground Service, which can take anywhere from 1 day to 1 week to arrive, depending on how far your address is from Northern California. International orders can take up to 4 weeks to arrive.

Can I Get Expedited Shipping?

Expedited Shipping is available via Federal Express Overnight, 2-Day, or Express Saver (3-day) services. For a quote, please email orders@PandorasPuzzleBoxes.com, including your shipping zip code and the item(s) you wish to purchase. The quote we send will reflect the same price that Fed Ex charges us. Please be aware, however, that Expedited Shipping may cost a pretty penny, since Pandora's Puzzle Boxes is unable to offer the discounted shipping rates negotiated by large online retailers like Amazon or Walmart.

Do You Ship Internationally?

Yes!   Standard Shipping to Canada is a flat US$25.00; Standard Shipping to all other countries is a flat US$45.00.  Standard International Shipping is usually via U.S. Priority or First Class International Mail, and can take up to 4 weeks to arrive, depending on how long it takes your package to pass through Customs.

Please note that in many cases you will have to pay Customs Duties before your package is delivered. For an estimate of what these duties may cost, please contact the Customs Service in your country.  Pandora's Puzzle Boxes cannot be responsible for any duties, fees, delays, or other problems with your country's Customs Service.

Do I Have To Pay Sales Tax?

Only if you live in California. Most U.S. states require some form of User Tax on out-of-state purchases, which it is your responsibility to report and pay. Under current rules, Pandora's Puzzle Boxes is required to charge 7.5% Sales Tax only on purchases being shipped to California addresses, since that is the state in which we are physically located.

What Payment Methods Can I Use?

PayPal, Visa, MasterCard, Discover, or American Express.  Credit and debit card information is collected using a SSL secured server.

If you pay with PayPal, your statement will show your purchase either as

PAYPAL*PUZZLEBOXES or PAYPAL*PANDORASPUZZLEBOXES

If you pay with a credit or debit card, your statement will show your purchase as

SQ *PANDORAS PUZZLE BOXES

Is My Credit Card Information Safe?

Our Shopping Cart is hosted by a company called Mal's e-commerce, which is PCI compliant and uses SSL (Secure Sockets Layer) to encrypt and collect sensitive data like your credit card number. Your data is stored on the company's secure server, where we can access it only after entering a password through a secure browser. After we've processed your order, it's deleted from the server.

Your credit card number is never transmitted via email. Our email notifications contain only your order information, not your credit card number.

What Name Will Appear On My Credit Card Statement?

If you pay with PayPal, your statement will show your purchase either as

PAYPAL*PUZZLEBOXES or PAYPAL*PANDORASPUZZLEBOXES

If you pay with a credit or debit card, your statement will show your purchase as

SQ *PANDORAS PUZZLE BOXES

Will You Send Order and Shipping Confirmations?

After placing your order, you'll receive an automatic email confirming your order. After we've shipped your order, we'll send you a second email that includes the Tracking Number of your package.

What's Your Returns and Exchanges Policy?

We want our customers to be happy! You are welcome to return any puzzle box(es) in original condition within 30 days for either a full refund or exchange. (If the puzzle box was a gift, the 30 days starts when the recipient actually opens the gift.)

Please email us first before returning any puzzle box.

What If I Decide to Cancel My Order?

No problem!  Just send us an email that includes your name and order number.

Do You Offer Gift Wrapping?

We offer a selection of Gift Wrap patterns available for a flat charge of $4.00 per order.  Please see our Gift Wrapping page for more information.

Can You Send Me a Printed Catalogue?

Our available selection of Puzzle Boxes changes frequently, so we don't produce a printed catalogue.

Does Pandora's Puzzle Boxes Sell Wholesale?

At this time, we are unable to offer wholesale pricing.

I Don't See My Question Here.  How Do I Get an Answer?

Please email your question to orders@PandorasPuzzleBoxes.com, and we'll respond promptly.


Pandora's Puzzle Boxes • PO Box 1812 • Nevada City, CA 95959 • (530) 802-2009 • orders@PandorasPuzzleBoxes.com

 
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